reservation 540OU ??
a request for a suite for two adults
and one teenager was reserved. the
supervisor on that day gave permission
for the week of 6/21/04 to 6/27/04
without changing hotels. The day comes
to check in for the MEGA FEST and me
and my co-worker have no place to stay
for the Fest but have Monday and
Tuesday in your suite. This places me
in a accommodationless situation. Now I
must settle for a hot apartment with no
air conditioning and a miserable week
ahead when it should be joyous as the
MEGA FEST since it was the reason I
booked this hotel. The sad part is
that I am down in this state and your
answer will not be received until after
the FEST. This is sn unacceptable
business practice. Therefore, I give
the grade poor for reservation and
wanting to keep the customer satisfied.
By the way, regardless of the cost of
the suite, my vacation package would
always be 50%, so the change in price
from Monday to Wednesday the day of the
Fest was of least importance compared
to the convenience and comfort