Horrible Service!!!
Review From: Angie Hall, Jun 9, 2008
I actually was planning to have my reception ,wedding here at the Marriott and wanted to have my family stay as well. We live not to far from this hotel and heard it was being renovated so it was more luxurious. Well you can make anything look a bit better but the staff will make this the most horrid hotel I have ever stayed in!!! I have stayed in hotels all over Laguna and Newport, but I wanted my wedding stay and reception to be special. They did everything possible to make it as unpleasant as possible. I have never had to fight with a hotel so hard in my life just to get all the stuff they promised me on my contract! Once I signed there contract it was all over! They didn't even contact me about arrangements until one week before my wedding. I had been calling and calling but always a voice mail so after leaving many messages I got upset. I called and demanded to speak to a human about 8 days before my wedding and finally received someone. Then they said they were sorry and said it would be great from that point on....NO! There wedding staff are just pointless. They are the rudest bunch of people I have ever spoken to so finally I went down there to get a different tone in person. It was a whole different situation in person. They are a lot more responsive when they can¿t pawn you off on a voice mail then never call you back. My room was so yucky that we had the reception in and the food was awful! The hotel service was not much better but there was a very nice guy as the bartender who said he has seen others get treated like this a lot here at the Marriott. So please if you want a cheap room that is very, very small and expect to be treated like you are paying over $200 bucks a night then DO NOT stay here! The bed was nothing like the pictures and the room was so much different then described. I would suggest any other hotel I have stayed at around here before this one, even the cheaper ones. At least you will be getting better service!