I called the week before we left and they had us down for a standard instead of deluxe room. They said they would correct the problem (thank God I called to check!). When we arrived the room they had for us on the fifth floor was not ready and we would have to wait hours past the check out time to get into it. They told us that they had another "deluxe" room on the 2nd floor if we didn't want to wait (Jesus, they had a whole week to plan!!!). We were exhausted so we took it. The carpet was well worn and the furniture was dusty. There was virtually no drawer space. The bathroom was small and the water from the shower leaked on to the floor no matter what you did with the shower curtain. The air conditioning system could only blow cold air and it didn't matter how you adjusted it. The mattress was fair to poor as far as support goes. Also, the pillows where so worn that they were hard and had no fluff. We had also asked twice for a roll out bed for our daughter and they forgot both times. When they finally brought the bed one leg was broken and we had to prop it up with towels. They had no other bed to give us. If you need to communicate note that a fifteen minute non calling card call to the US made from the room will cost you 83 pounds. That works out to about $160 dollars for 15 minutes at the current exchange rate. If you use a calling card there is a 2 pound charge every 30 minutes for use. Do yourself a favor and pass this hotel by. If you intend to spend the money they charge at the Le Meridien Piccadilly you deserve much better than they provide.