we went on line ordered your hotel was told our flight would arrive at 11:36 pm on 10/10/04 we could get shuttle when we arrived from phila our luggage was left in atlanta we looked for your shuttle which told us they would pick us up at 12:00am 11:45pm i called a fella told me they would be right over now 12:30am no bus i call back and get a lady she said i bus actually stops at 12:00am but get a cab and we will pay. a fella in a van for hotel service told us he would take us 1:00am we arrive to find out the girl would not pay because he had no receipt she never told us he needed a receipt so my husband payed $20.00 to the fella because that was nice of him to bring us. terrible service no lotion in your hotel no wash cloths we called the desk and they said they would send some and we received 2 big towels terrible i said to the girl we need wash cloths and she said they are in the wash ok i spoke to your manager who told us he would have to get to the bottom of this before he could give us the $20.00 the girl who spoke to the driver said she usually pays a cab $15.00 or $18.00 thats it what do we know she should of said get a receipt from your driver and we would have never use this fella. thanks for you service. mr. and mrs murray