They gave away our reserved rooms!!!
Review From: Andrea , Jun 9, 2008
The rooms were reserved at least 4 weeks in advance with a credit card. On the day of arrival, I called about 1.5 hours before our arrival to let them know that we were still coming, but later. No problem, they said. But they still gave our rooms away and then tried to send us 15 miles away to their sister hotel. We stayed at an Embassy Suites (not their sister hotel), which in the end was the better hotel. They did pay for our first nights stay (4 rooms), but we were still very much inconvenienced. We didn't get to bed that night until 0300 am and then they wanted us to call by 0700 to see if they would have any rooms available. The rooms were available at 1300, but we chose not to stay. I had read the reviews prior to booking with this hotel. Some were good and some were bad, but I decided to give them a try anyway. It was around the corner from Disneyland, afterall. The hotel that we stayed in had a nice shuttle service and we were to and from Disney within 15 minutes. The reason for the "below average" instead of "poor",... they paid for our first nights stay. I will never book with this hotel again. Oh, there was another couple that was able to check in after us, apparently because they, also, said that they would be arriving late. So, you can imagine how angry we all were.