They stole our videocamera!
Review From: Alex, Jun 9, 2008
During our stay in May, we arrived late
at night with our van filled with items
for our three month road trip. We
mistakingly left our videocamera in the
van and when we checked out on Sunday
it was gone. There was no damage to
the car, so we know it was someone who
had our keys (valet, doorman). The
hotel didn't even respond to my e-mails
or calls about the incident. The valet
service said they weren't liable of
course. They claim they have no
security videocameras to review what
happened. We loved the hotel, but this
incident was inexcuseable and my wife
and I want others to know that they
have thieves working for them. The bag
they took from the back of our van had
our video footage from the first month
of our trip. It was devastating. We
love Kimpton Group Hotels, but don't
recommend risking your belongings at
this hotel, especially with the lack of
concern and no response from management.