Terrible experience!
Review From: Ruth Gordon, Jun 9, 2008
We had reservations in Huntsville for June 24-26, 2005. They called me a week ahead to be sure we were still coming and we said yes. When we arrived we were supposed to have the Penthouse suite and they said they could not let us have it because people had stayed longer than planned. I am a travel agent and I know how that goes. They knew ahead that they had overbooked so there is no excuse for that. They offered us nothing in exchange for just a regular room. I had another room held and it was a shame. They had roaches all over the room and it was not very clean at all. I will never stay with them again. There is absolutely no excuse for this. They were turning people away left and right that had made reservations. Some were offered one free night, we were offered nothing! We left a tip everyday for the housekeeper and asked for extra towels and never got them!