Managements Denial of Staff Stealing from the Guest Rooms
Review From: Carrie, Jun 9, 2008
I booked a vacation for Disneyland for
my son and myself. During my stay at
the Fairfield Inn across from
Disneyland, Fairfield Inn staff
members were stealing from my room. I
reported it to management. Management
immediately pulled a report of entries
to my room. Management varified the
maids entries of my room. Only entry
during our stay were maids, my son and
myself. During our absents from the
room, on 2 seperate occasions, they
stole a few personal belongings from
my son and me. The lost prevention
manager, was very helpful and
understanding. Other management
officials including corporate were
rude and uncooperative. Fairfield Inn
is strongly in need theft management
courses. They need to learn to take
disciplinary action against maids
stealing from the guests opposed to
supporting their unlawful actions.
I'm very disappointed in Marriot and
will never refer my clients or
associates to Marriott again.